Cancellation Policy

Need to cancel?

Lake Erie Canopy Tours offers a 72 hour cancellation policy. If you cancel a tour outside of 72 hours from your scheduled tour time you will be refunded in full.

If you cancel within 72 hours of your tour scheduled time there are no refunds or vouchers. Those not meeting the weight requirements will not be refunded or receive a voucher.

If you are late, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not. We do expect you to arrive 15 minutes prior to your reserved tour time.

Weather Cancellation Policy

Weather conditions such as high wind or lightning may be cause to cancel tours. We do not cancel for rain so please dress appropriately.

If we cancel your tour you will be offered a refund. Tours are not "pushed up" more than ½ hour when there is a weather related delay. If there is a weather related issue during your time, your tour is the one that will be canceled. It is your responsibility to provide us with the best mobile number or email to reach you the day of your tour.

We do our best but weather cancellations may happen and are a natural occurrence beyond our control. Thank you for understanding.