FAQs

Imagine soaring through the air, above the treetops and experiencing nature from a different perspective. After safely strapping in, ziplining lets you zoom from platform-to-platform, high in the sky. Attached to your harness are two locking carabiners, a metal loop that secures you to a wheel on a cable that’s strung from one tree tower to another. Together, this high-flying gear allows you to glide effortlessly through the forest and take in the beauty of the Lake Erie shore at Geneva State Park.

All adventure activities done above the ground carry certain inherent risks. Lake Erie Canopy Tours have taken numerous steps to mitigate these risks. Our course was built to meet or exceed ACCT professional building standards. Our Guides are professionally trained and provide you with basic training, a thorough safety briefing, and a quick demonstration to introduce you to the world of ziplining. In flight training, you’ll learn the basics of sitting in your harness and braking techniques while our Guides handle attaching your click it carabineers and trolleys to the ziplines. Our trained staff inspect all equipment, landing platforms, and ziplines daily for your safety and confidence.

Don’t worry – our experienced tour Guides have been trained to help new zippers become experts in no time. The majority of our guests are first time zipliners! Just follow your Guide’s directions, they will give you a complete orientation and training session before we take you on the course – you’ll do fine.

Yes, the children must weigh a minimum of 70 lbs and be able to reach up to a 5 feet high.  Children under the age of 16 must be accompanied by a parent/adult on the Canopy Tour experience.

We can take up to 8 guests per zip line canopy tour. If you have a group of 8 or less and have reserved a tour at the same date/time, you will zip together. If your group is larger, please contact us and we may be able to make special arrangements for your group.

Yes, we can accommodate large groups! Tours depart in groups of no more than 8, so if your group is larger, you will have different scheduled zipline times. Please call 866-601-1973 and allow our staff to help you plan. We also offer corporate and family group bookings through our sales team. NOTE: Group discounts must be paid with one credit card and the time of booking and group discounts may not be combined with any other discounts.

• No skirts or dresses.
• Close-toed shoes that secure to your foot (such as tennis shoes) or hiking boots are great year-round.
• Long hair should be pulled back in a ponytail and make sure you secure your glasses with a strap!
• Keep your pockets free of any sharp object, like keys or pens.
• Dress for the weather forecasted. We do operate in the rain, so please be prepared.
• Please do not wear any dangling jewelry.
• It is recommended you remove all things from your pockets, such as cell phones and wallets. You do not want them falling out during the tour. Lake Erie Canopy Tours is not responsible for property lost, damaged, or stolen during your tour.
• Lake Erie Canopy Tours provide the harness, helmet and training for use of equipment. 
• You are permitted to bring your own gloves to wear if desired. 

Please follow these clothing suggestions:
Spring/Fall: Wear layers. Synthetic fleece or wool jackets are suggested. When cotton clothing gets wet it may not shed moisture and may make your colder. Rain Coats and Rain Pants work best. Wear comfortable clothing, but please avoid loose clothing (no scarves, etc.). 

Summer: Wear layers, early morning and late afternoon flights may be a little chilly. Tank tops and shorts are acceptable. Short shorts are not recommended, as they are not comfortable while wearing a harness. Skirts and dresses are not permitted.

Yes, we operate in the rain. However, the course will be closed if there is lightning activity in the area. We will also close for high winds. If we know in advance that we will be closed, we will try to contact you at the contact number you provided to us when you booked your tour.

Tour cancellation is at the discretion of Management. We will cancel a tour due to severe weather conditions that might include high winds, lightning or intense rain or snow. Sometimes these conditions start and end quickly and last only a short period of time, so it may not impact the entire day. If your tour is cancelled, Lake Erie Canopy Tours will make every effort to reschedule your tour at a time convenient for you.

Reservations are recommended for the zip line canopy tour and the challenge courses, though walk-ins are welcome.  All walk-ins are permitted based on availability. Each one of our tour groups is limited to 8 guests and requires two guides.

To enable us to provide you with the best experience, we recommend reservations. Please call 866-601-1973 or book online today. 

Lake Erie Canopy Tours offers a 72 hour cancellation policy. If you cancel a tour outside of 72 hours from your scheduled tour time you will be refunded in full. If you cancel within 72 hours of your tour scheduled tour time, there are no refunds or vouchers. If you are late, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not. We do expect you to arrive 15 minutes prior to your reserved tour time.

It’s the most fun you haven’t had yet! You’ll put on a harness, have a quick training, clip in to our continuous belay system and then head out to explore more than 30 different ropes challenge activities. You get to choose your own path and level of challenge intensity.

It’s a ropes course set closer to the ground for kids age 4 to 10. There are several challenges and short zips.

No. Pregnant women will not be allowed to zip.

Feel free to call us toll-free, (866) 601-1973 or email to Adventures@LakeErieCanopyTours.com.