COVID-19 Cancellation Policy Adjustment

In light of recent events, The Lodge & Lake Erie Canopy Tours are making a change to the way existing reservations have traditionally been handled. We will be temporarily offering refunds to current reservations without a cancellation fee.  If you do cancel your current plans, we hope that you’ll consider joining us at a more convenient date this year.

In addition, we will also be temporarily offering a 24-hour cancellation policy for any new reservations arriving prior to June 30, 2020 may be changed or cancelled at no charge up to 24 hours prior to arrival. 

If you have any questions or need assistance with your reservation, please contact us at:

(866) 806-8066

From everyone at The Lodge at Geneva-on-the-lake and Lake Erie canopy Tours, we thank you for your patronage.

We're looking forward to having you as our guest, and wanted to let you know about the numerous precautions that Lake Erie Canopy Tours has taken due to recent events. Lake Erie Canopy Tours is actively monitoring the coronavirus situation and taking actions advised by the U.S. Centers for Disease Control and Prevention (CDC) to ensure the safety of our guests and employees.

We wanted to give you the peace of mind that:

  • Lake Erie Canopy Tours is following the CDC's guidance relating to employees staying home from work when experiencing symptoms of acute respiratory illness. This includes actively encouraging symptomatic employees to stay home and sending home associates who appear symptomatic. If a Lake Erie Canopy Tours employee is confirmed to have coronavirus, managers have been instructed to immediately report it via our corporate crisis hotline.
  • Our parent company, Delaware North, is partnering with Ecolab to supply cleaning and sanitation products for use in our workspaces. Lake Erie Canopy Tours has ordered appropriate products and shared Ecolab's guidance on specific touch points common to our workspaces that should be disinfected with increased frequency.
  • Lake Erie Canopy Tours leadership was also briefed on CDC guidance for businesses to plan for and respond to the coronavirus. This includes several directives and communications such as informative posters at key locations, hygiene supplies, environmental cleaning best practices, guidance from the National Restaurant Association specific to food-service operations and local and state health department recommendations.

We have also provided employees with a coronavirus update and additional guidance from the CDC.

Lake Erie Canopy Tours has long excelled at delighting its guests. You can rest assured we are taking appropriate steps to ensure that your stay is a great experience.


Hospitality by Delaware North Parks & Resorts at The Lodge at Geneva-on-the-Lake
Lake Erie Canopy Tours | 4888 North Broadway (SR 534) Geneva-on-the-Lake, Ohio 44041 | 866-601-1973