COVID-19 Cancellation Policy Adjustment

In light of recent events, Lake Erie Canopy Tours is making a change to the way existing reservations have traditionally been handled. We will be temporarily offering refunds to current reservations without a cancellation fee.  If you do cancel your current plans, we hope that you’ll consider joining us at a more convenient date next year.

If you have any questions or need assistance with your reservation, please contact us at:

(866) 806-8066
https://www.lakeeriecanopytours.com/contact-us

From everyone at The Lodge at Geneva-on-the-lake and Lake Erie canopy Tours, we thank you for your patronage.


Delaware North and Lake Erie Canopy Tours is focused on creating exceptional guest experiences and the health and safety of our employees and guests has always been our highest priority. 

For all Delaware North locations as part of our newly established Rest Assured program, we have created a new cancellation policy that provides our guests with the confidence of flexibility during these challenging times.  As such, Lake Erie Canopy Tours is making changes to all aspects of business.  See all updates below.

When it is safe to re-open, we will be taking numerous precautions at Lake Erie Canopy Tours.  Lake Erie Canopy Tours is actively monitoring the coronavirus situation and taking actions advised by the U.S. Centers for Disease Control and Prevention (CDC) to ensure the safety of our guests and employees.

We wanted to give you the peace of mind that:

  • Lake Erie Canopy Tours will follow the CDC's guidance relating to employees staying home from work when experiencing symptoms of acute respiratory illness. This includes actively encouraging symptomatic employees to stay home and sending home associates who appear symptomatic. If a Lake Erie Canopy Tours employee is confirmed to have virus, managers have been instructed to immediately report it via our corporate crisis hotline.
  • Our parent company, Delaware North, is partnering with Ecolab to supply cleaning and sanitation products for use in our workspaces when operating. Lake Erie Canopy Tours has ordered appropriate products and shared Ecolab's guidance on specific touch points common to our workspaces that should be disinfected with increased frequency.
  • Lake Erie Canopy Tours leadership was also briefed on CDC guidance for businesses to plan for and respond to the coronavirus. This includes several directives and communications such as informative posters at key locations, hygiene supplies, environmental cleaning best practices, guidance from the National Restaurant Association specific to food-service operations and local and state health department recommendations.
  • We will continue to provided employees with a coronavirus update and additional guidance from the CDC.

Lake Erie Canopy Tours has long excelled at delighting its guests. You can rest assured we are taking appropriate steps to ensure that your experience is a safe and enjoyable. 

FIND IT ALL AT THE LODGE AT GENEVA-ON-THE-LAKE!

Hospitality by Delaware North Parks & Resorts at The Lodge at Geneva-on-the-Lake
Lake Erie Canopy Tours | 4888 North Broadway (SR 534) Geneva-on-the-Lake, Ohio 44041 | 866-601-1973