In light of recent events, The Lodge & Lake Erie Canopy Tours are making a change to the way existing reservations have traditionally been handled. We will be temporarily offering refunds to current reservations without a cancellation fee. If you do cancel your current plans, we hope that you’ll consider joining us at a more convenient date this year.
In addition, we will also be temporarily offering a 24-hour cancellation policy for any new reservations arriving prior to June 30, 2020 may be changed or cancelled at no charge up to 24 hours prior to arrival.
If you have any questions or need assistance with your reservation, please contact us at:
From everyone at The Lodge at Geneva-on-the-lake and Lake Erie canopy Tours, we thank you for your patronage.
Lake Erie Canopy Tours offers a 72 hour cancellation policy. If you cancel a tour outside of 72 hours from your scheduled tour time you will be refunded in full.
If you cancel within 72 hours of your tour scheduled time there are no refunds or vouchers. Those not meeting the weight requirements will not be refunded or receive a voucher.
If you are late, you will not receive a refund or be able to join your tour. Your tour and guide will leave as scheduled whether you are there or not. We do expect you to arrive 30 minutes prior to your reserved tour time.
Weather conditions such as high wind or lightning may be cause to cancel tours. We do not cancel for rain so please dress appropriately.
If we cancel your tour you will be offered a refund. Tours are not “pushed up” more than ½ hour when there is a weather related delay. If there is a weather related issue during your time, your tour is the one that will be canceled. It is your responsibility to provide us with the best mobile number or email to reach you the day of your tour.
We do our best but weather cancellations may happen and are a natural occurrence beyond our control. Thank you for understanding.
After enjoying the Lake Erie Canopy Tours aerial park at The Lodge, be sure to complete your escape to Ohio’s Wine Country. Check out all the ways you can Stay, Play, Dine and simply relax on Lake Erie’s shore. The Lodge is your gateway to adventure.